The CMMI-SVC constellation was released on February 28, 2009!

The CMMI Services Model addresses the activities required to manage, establish, and deliver services. 80% of the world economy is supported by service organizations that need process focus and improvement to achieve desired business results.

The CMMI was intended to address product development AND service delivery, but service delivery organizations found it difficult to properly interpret the goals and pracices. The CMMI-SVC clarifies the use of the model for the service delivery domain.

Example Service Delivery Organizations:

• IT Support
• Logistics
• Health Care
• Transportation

1-Day CMMI-SVC Training

Services Supplement for CMMI v1.2

Have this course conducted On-Site

EMAIL US for more information

Public Offerings Coming Soon.... Watch the CMMI Training page.

Course Details

This 1-day course is offered to professional groups and corporations only through the SEI and its licensed partners. It provides participants with fundamentals of the CMMI for the service delivery business model, providing time for exercises, questions, and real-world process improvement examples.

Prerequisite:

• Introduction to CMMI-DEV 1.2

Who Should Attend:

• Anyone interested in learning about CMMI for Services
• Anyone anticipating participation on a CMMI-SVC based appraisal team
• Engineering Process Group (EPG) members
• IT Professionals
• Systems Engineers
• Managers and Team Leads

Learning Objectives:

• Understand how the CMMI-SVC can help service organizations improve processes
• Ability to discuss CMMI-SVC unique process areas, goals, and practices
• Ability to locate relevant information in the CMMI-SVC and apply it

Participants receive:

• CMMI-SVC Model

• SEI Course Materials

• BONUS: CMMI Wall Poster
• BONUS: CMM Quick Reference Card
• Course Completion Certificate upon successful completion
  

Upon successful completion, participants receive a Course Completion Certificate.

*NOTE Successful completion of this course requires that participants actively participate in classroom discussions and exercises, not missing any classroom time.

Contact David Walker SPCS, Inc for Consulting, Training, and Appraisals for CMMI-SVC

dave@davidwalkerspcs.com